1. Service Refund Standard

Due to the immediate allocation of professional editor time and custom digital labor required for each project, all payments made to TA Digital are strictly non-refundable once post-production work has commenced.

2. Conditional Refund Eligibility

Refunds are evaluated on a case-by-case basis and will only be issued under the following explicit conditions:

• Pre-Production Cancellation: A full refund will be granted if a cancellation request is received at contact@ta-digital.agency prior to footage submission and prior to editor allocation.

• Inability to Fulfill: If TA Digital is unable to complete a project due to internal operational failures or technical limitations on our end, a full or pro-rated refund will be processed to the original payment method or refunded via bank transfer for BACS clients.

3. Dispute Avoidance & BACS Direct Debit Indemnity Protocol

TA Digital maintains a dedicated risk and client support team to resolve operational issues transparently.

• Mandatory Review: Clients agree to contact contact@ta-digital.agency regarding any service dissatisfaction, delivery delay, or billing question prior to initiating a chargeback or issuing a Direct Debit Indemnity Claim under the Direct Debit Guarantee.

• Dispute & Indemnity Rules: Initiating an unauthorized Indemnity Claim or card chargeback without prior consultation violates this agreement. Unjustified disputes will result in immediate termination of active subscriptions, permanent account blacklisting, loss of access to media archives, and referral to third-party collection agencies where applicable.