1. Enterprise Service Agreement

TA Digital ("Company," "we," "us") provides B2B digital video editing, post-production, and media formatting services via ta-digital.agency. By purchasing a service tier, subscribing to a monthly retainer, or issuing a custom purchase order, the purchasing entity ("Client," "you") agrees to these binding operational terms.

2. Scope of Work & Electronic Delivery Standards

• Digital Fulfillment Only: All services rendered by TA Digital result in non-tangible, digital video files. No physical goods, hardware, or media drives are shipped.

• Intake & Asset Protocol: Project delivery timelines commence only after the Client has uploaded complete raw footage, brand guidelines, and project specifications via our official secure intake form.

• Delivery Timelines: Standard production cycles are completed within 24 to 48 business hours from final asset verification. Completed files are delivered via secure cloud storage links (e.g., Google Drive, Frame.io) directly to the Client's registered account email (contact@ta-digital.agency).

• Acceptance Period: Delivered files are deemed accepted and fulfilled upon transmission. Clients have 7 calendar days post-delivery to request adjustments under our Revision Policy.

3. Revision Rules & Out-of-Scope Requests

• Included revisions cover adjustments to cut timing, text captions, graphics placement, color correction, or audio levels based on the original creative brief.

• Revisions do not cover fundamental strategy pivots, replacement of previously submitted raw footage, or requests exceeding the scope of the purchased tier. Out-of-scope work requires a separate statement of work and custom invoice.

4. Subscription Billing, BACS Direct Debit & Cancellation

• UK Client Billing (BACS Direct Debit): To optimize transaction efficiency and prevent excessive processing fees on large transaction volumes, all payments for UK-based clients are processed exclusively via BACS Direct Debit.

• BACS Advance Notice & Guarantee: By establishing a BACS Direct Debit Mandate with TA Digital, UK clients authorize us to collect recurring payments directly from their UK bank account via Stripe. All Direct Debit collections are fully protected by the official Direct Debit Guarantee. Clients will receive written advance notice (via email) at least 3 working days prior to any account debit.

• International Billing: Non-UK clients will be billed in their local or preferred currency via credit card, debit card, or approved electronic payment methods via Stripe.

• Recurring Billing Cycle: Monthly retainers (Starter, Professional, Business) automatically renew every 30 days from the initial transaction date.

• Cancellation Procedure: Clients may cancel subscription renewals at any time by issuing written notice to contact@ta-digital.agency at least 3 business days prior to the next scheduled billing/debit date. Services continue through the end of the active paid period.